Austin was born to William and Olivia. During his childhood, he had a pet turtle, but his parents decided to take it to the zoo. At one point, he met Katherine, and the two became friends. He later grew up to go to a Butler Academy. There, Austin learned how to be a butler, like his father. He spent some of his life in a house somewhere, until he decided to return home to his parent's Mansion.
Austin is a slightly balding man with brown hair, pale skin, and blue eyes. He also wears a white shirt with a red bow tie, light blue suspenders, and blue jeans.
Austin wears pajamas at night with a blue and white stripe pattern. He also wears a pajama cap.
- Austin had many more friends in Gardenscapes. He also had a pet dog, which was named by the player as well as the Cat.
- In the Garden area, Olivia asks Austin about taking Katherine out, to which he blushes and denies the offer. This signifies that he may have a crush on her.
- Although Austin is a butler by trade, he has numerous other skills, most notably interior decoration, basic construction, serving as an electrician, and playing the guitar.